Terms for producers

This is a translation for convenience. The Greek text is the one that applies.

Last updated: 23/09/2026. In plain language, as required by Regulation (EU) 2019/1150.

1. What we give you

A free page (a “stall”) with your products, contact buttons, orders with chat, reviews, statistics, a way to declare the areas you serve, and sharing tools. There is no subscription, no commission and no paid promotion. We charge nothing to you or to your customers.

2. What you declare

• You sell your own produce, or products you have a legal right to sell, with the licences and register entries required. Guide.
• The details you write (prices, availability, ingredients, registration numbers, “organic”) are true. You are responsible to your customers and to the authorities.
• The photos are your own, or you have permission to use them.
• You do not write reviews of yourself, you do not get others to write them in exchange for something, and you do not write reviews of competitors.

3. Public details

Your name, village, region, phone number, photos, story, products and reviews are public. Your email address is not shown. Your phone number is shown through buttons, to make mass collection of it harder.

4. Ranking

Products appear in this order: available before sold out, then by date of last update (most recent first), unless the visitor chooses a different sort. If the visitor has set an area, we filter to producers who have declared that they deliver there or send by courier, so declare your areas correctly. Producers: the “stall of the week” (our choice, with no payment), verified producers, then the most recently updated. Search matches words in the title, category, name, village and description. There is no paid promotion.

5. Orders, chat and the stall's stamp card

• Orders are customer requests, not sales through the platform. We do not collect payment, we do not hold deposits and we do not deliver. Price, payment and delivery are agreed directly with you, as before.
• A request you do not answer within 48 hours expires automatically, so the customer is not left waiting. Your response time may be shown publicly (“usually replies within X hours”).
• You can turn off orders from your profile whenever you want. Customers will then reach you only by phone, Viber or WhatsApp.
• The chat is for that specific order. Advertising messages, and using the customer's details for anything else, are prohibited.
• If you create a “stall stamp card” (e.g. “on the 5th order, a free jar of honey”), you give the gift yourself and you are obliged to honour it: the customer sees it from the first order and collects stamps. We simply count completed orders. You can change or stop the card for the future, not retroactively.
• You may not link gifts or discounts to writing a review or to the rating it gives. This is an unfair commercial practice and leads to your stall being closed.

6. Suspension and closure

We may suspend or close a stall if: you sell products that are not allowed, you give false details, you manipulate reviews, we receive well-founded reports of fraud, or you break the law. We will tell you the reason (by email or phone) beforehand or, in serious cases, immediately afterwards, and you can reply at info@greenshield.gr. You can pause your stall or delete it whenever you want from your profile.

7. Changes to these terms

For changes that affect you, we will let you know at least 15 days in advance, by email (if you have given one) and with a notice on your stall.

8. Data

We process your details so that your stall can work (legal basis: our contract). See our Privacy page. You can ask for a copy or for deletion at any time.

9. Complaints

Write to info@greenshield.gr. We reply within 10 working days.